A Each candle is hand-poured to order to ensure freshness and exceptional quality. Please allow 3–5 business days for crafting. Shipping transit times typically average 3–7 business days depending on destination.

A Yes. Once your order ships, you’ll receive an email with tracking details so you can follow its journey to your door.

A Our candles are crafted in small batches using 100% domestically grown soy wax, natural hemp wicks, and premium fragrance oils—many infused with essential oils. Every formula is phthalate-free, cruelty-free, and designed for a clean, refined burn.

A Soy candles generally burn cleaner and slower than paraffin candles. Because soy wax is derived from soybeans, it produces less soot and typically offers a longer-lasting candle experience.

A Our candles are handcrafted in small batches using domestically grown soy wax, natural hemp wicks, and carefully curated fragrance oils to create a clean-burning luxury candle designed to elevate the atmosphere of your home.

A Our candles are formulated with clean-burning soy wax and phthalate-free fragrance oils. As with any candle, we recommend burning in a well-ventilated space and keeping candles out of reach of pets.

A For best performance, burn your candle for approximately 2–4 hours at a time. This allows the wax to melt evenly across the surface and prevents tunneling.

A Tunneling occurs when the wax does not melt completely to the edges during the first burn. Always allow the wax to melt edge-to-edge the first time you light the candle.

A Trim the wick to 1/4 inch before each burn, allow the wax to melt fully across the surface, and avoid burning candles in drafty areas to maintain an even flame.

A Burn the candle in a room that matches its size, keep the wick trimmed, and allow a full melt pool to form before extinguishing.

A Our 12 oz candles typically burn for around 45 hours, while our 16 oz three-wick candles burn for approximately 60 hours when properly cared for.

A Yes. Once the candle is finished, allow the jar to cool, remove any remaining wax, and wash it with warm soapy water. It can be reused for storage or decorative purposes.

A The Circle is our rewards program designed to thank loyal customers with exclusive perks, early access to new releases, and members-only experiences.

A Simply create an account and you’ll automatically be enrolled. Points are earned through purchases and select activities.

A Tier status is based on points earned. Members progress through Glow Circle, Ember Circle, Aura Circle, and Luminous Circle.

A Circle members receive priority placement in our production queue during high-demand periods and special releases.

A Exclusives are small-batch pours available only to Circle members. Higher membership tiers receive access to rare releases and early product launches.