Frequently Asked Questions

A JF Candle Co. currently ships within the United States only, including all 50 U.S. states and Puerto Rico. We do not offer international shipping at this time.

A Orders are typically crafted and processed within 3–5 business days. During high-volume periods, including holidays, promotions, and product launches, processing may take up to 7 business days.

A After crafting and processing, estimated delivery usually takes 3–5 business days for the contiguous U.S., 5–10 business days for Alaska and Hawaii, and 7–14 business days for Puerto Rico. Delivery times are estimates and may vary due to weather, carrier delays, holidays, or other circumstances outside our control.

A Orders ship via USPS Priority Mail or USPS Ground Advantage from our New Hampshire studio.

A Yes. Complimentary standard shipping within the contiguous U.S. No minimum purchase required. Alaska, Hawaii, and Puerto Rico receive free standard shipping on orders $125+; that threshold is calculated after discounts and before taxes. No discount code is required.

A Yes. Once your order ships, you’ll receive a shipping confirmation email with tracking details so you can follow its journey to your door.

A Because orders begin processing shortly after they are placed, contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee changes once an order has entered production or shipped.

A Our candles are crafted in small batches using 100% domestically grown soy wax, natural hemp wicks, and premium fragrance oils. Our fragrances are phthalate-free, cruelty-free, and selected for a clean, refined scent experience.

A Our candles are available in 12 oz double-wick and 16 oz three-wick sizes. The 12 oz candle offers an approximate 45-hour burn time, while the 16 oz candle offers an approximate 60-hour burn time when properly cared for.

A Soy wax is plant-based and generally burns cleaner and slower than paraffin. It also supports a smooth, even melt pool when the candle is cared for properly.

A Each candle is hand-poured, carefully packed, and shipped from our New Hampshire studio. We focus on clean-burning soy wax, natural hemp wicks, premium fragrance oils, and elevated presentation so every order feels thoughtful from first light to final burn.

A Our candles are made with soy wax and phthalate-free fragrance oils. As with any scented product, burn candles in a well-ventilated area, keep them safely away from pets, and consult your veterinarian if your pet has sensitivities or medical concerns.

A Yes. Our candles are cruelty-free and made with 100% soy wax, natural hemp wicks, and premium fragrance oils.

A Our soy wax melts are available in 2 oz and 8 oz sizes, giving you the flexibility to try a fragrance or keep more of a favorite scent on hand.

A Our wax melts are hand-poured in small batches using 100% domestically grown soy wax and premium fragrance oils. They are made without paraffin wax, phthalates, parabens, or added dyes.

A Place an appropriate amount of wax in a warmer designed specifically for wax melts and allow it to warm gradually. Always follow your warmer manufacturer’s instructions, never add water, and never leave an operating warmer unattended.

A Fragrance longevity can vary depending on the scent, amount of wax used, warmer temperature, room size, and airflow. You can continue reheating the wax until the fragrance is no longer noticeable.

A Start with fragrance families and notes you already enjoy, then consider how noticeable you want the fragrance to be in your space. Our scent descriptions, scent-family filters, scent-strength information, and Find Your Scent Quiz can help narrow your choices.

A Scent strength describes how noticeable a fragrance is in a space. Softer fragrances may feel more subtle, while stronger fragrances are designed to be more noticeable throughout the room. Room size, airflow, product size, and individual scent perception can all affect the experience.

A Our 12 oz double-wick candle is a versatile option for many everyday spaces, while the larger 16 oz three-wick candle can provide broader fragrance coverage in larger rooms. Room size, layout, airflow, and fragrance strength can all influence how noticeable a scent feels.

A Before the first burn, no trimming is needed because your wicks arrive pre-trimmed. For each burn after that, trim the wicks to approximately 1/4 inch, allow the wax to melt evenly across the surface, avoid drafty areas, and never leave a burning candle unattended.

A For best performance, burn your candle for approximately 2–4 hours at a time. This helps create an even melt pool and supports a cleaner, more consistent burn.

A Tunneling can occur when a candle is extinguished before the wax has had enough time to melt evenly across the surface, especially during the first few burns. Allowing the candle sufficient burn time can help encourage a more even melt pool.

A Burn the candle in a room suited to its size, keep the wicks properly trimmed, and allow an even melt pool to develop before extinguishing. Reducing drafts and open windows can also help fragrance disperse more evenly throughout the space.

A Our 12 oz double-wick candles offer an approximate burn time of 45 hours, while our 16 oz three-wick candles offer an approximate burn time of 60 hours. Actual burn time can vary depending on wick care, burn length, airflow, fragrance, and individual use.

A Yes. Once the candle is finished and completely cool, remove any remaining wax and clean the vessel thoroughly. The jar can then be repurposed for storage, décor, or other household uses.

A Yes. Our Signature Candle Gift Set includes two 12 oz candles in your choice of scents, presented with premium matches for a thoughtful ready-to-give fragrance experience.

A Yes. Simply enter the recipient’s shipping address during checkout and we can ship the order directly to them.

A Consider the recipient’s favorite fragrance families, the room where they may use the candle, and whether they prefer a softer or more noticeable scent. Our scent descriptions and Find Your Scent Quiz can help make the selection easier.

A We accept returns within 30 days for unopened, unused items. To begin a return, contact us at support@jfcandleco.com with your order number.

A Please contact us as soon as possible at support@jfcandleco.com with your order number and photos of the item, packaging, and shipping label. We’ll help resolve it promptly.

A Carrier delays can happen due to weather, holidays, or other conditions outside our control. If your package appears significantly delayed or lost, contact us with your order number and we’ll help look into it.

A You can reach us anytime at support@jfcandleco.com. We’re happy to help with orders, scent recommendations, product questions, candle care, or wax melt questions.

A The Circle is our rewards program designed to thank loyal customers with exclusive perks, early access to new releases, and members-only experiences.

A Create an account and you’ll be enrolled automatically. Points are earned through purchases and select activities.

A Tier status is based on points earned. Members can progress through Glow Circle, Ember Circle, Aura Circle, and Luminous Circle.

A Priority fulfillment gives eligible Circle members priority placement in our production queue during high-demand periods and special releases.

A Exclusives are small-batch pours available only to Circle members. Higher membership tiers may receive access to rare releases and early product launches.