Frequently Asked Questions

A JF Candle Co. currently ships within the United States only, including all 50 U.S. states and Puerto Rico. We do not offer international shipping at this time.

A Orders are typically processed within 3-5 business days. During high-volume periods, including holidays, promotions, and product launches, processing may take up to 7 business days.

A Estimated delivery is usually 3-5 business days for the contiguous U.S., 5-10 business days for Alaska and Hawaii, and 7-14 business days for Puerto Rico. Delivery times are estimates and may vary due to weather, carrier delays, holidays, or other circumstances outside our control.

A Orders ship via USPS Priority Mail or USPS Ground Advantage from our New Hampshire studio.

A Yes. Free shipping is available on orders $75+ shipped within the contiguous U.S. and on orders $125+ shipped to Alaska, Hawaii, or Puerto Rico. Free-shipping thresholds are calculated after discounts and before taxes. No discount code is required.

A Yes. Once your order ships, you’ll receive a shipping confirmation email with tracking details so you can follow its journey to your door.

A Our candles are crafted in small batches using 100% domestically grown soy wax, natural hemp wicks, and premium fragrance oils. Our fragrances are phthalate-free, cruelty-free, and selected for a clean, refined scent experience.

A Soy wax is plant-based and generally burns cleaner and slower than paraffin. It also supports a smooth, even melt pool when the candle is cared for properly.

A Each candle is hand-poured, carefully packed, and shipped from our New Hampshire studio. We focus on clean-burning soy wax, natural hemp wicks, premium fragrance oils, and elevated packaging so every order feels thoughtful from first light to final burn.

A Our candles are made with clean-burning soy wax and phthalate-free fragrance oils. As with any scented product, burn candles in a well-ventilated area, keep them away from pets, and consult your veterinarian if your pet has sensitivities or medical concerns.

A Our soy candles are made without animal-derived waxes and are cruelty-free.

A Trim the wick to 1/4 inch before each burn, allow the wax to melt fully across the surface, and avoid burning candles in drafty areas. Never leave a burning candle unattended.

A For best performance, burn your candle for approximately 2-4 hours at a time. This helps create an even melt pool and supports a cleaner, more consistent burn.

A Tunneling usually happens when the candle is extinguished before the wax melts to the edges, especially during the first burn. Let the first burn reach a full melt pool whenever possible.

A Burn the candle in a room suited to its size, keep the wick trimmed, and allow a full melt pool to form before extinguishing. Closing windows and reducing drafts can also help fragrance fill the space more evenly.

A Burn time varies by candle size, fragrance, and care habits. Trimming the wick, avoiding drafts, and limiting burns to 2-4 hours helps extend the life of your candle.

A Yes. Once the candle is finished and completely cool, remove any remaining wax and wash the vessel with warm soapy water. Reuse it for storage, decor, or another small everyday ritual.

A We accept returns within 14 days for unopened, unused items. To begin a return, contact us at support@jfcandleco.com with your order number.

A Please contact us as soon as possible at support@jfcandleco.com with your order number and photos of the item, packaging, and shipping label. We’ll help resolve it promptly.

A Carrier delays can happen due to weather, holidays, or other conditions outside our control. If your package appears significantly delayed or lost, contact us with your order number and we’ll help look into it.

A You can reach us anytime at support@jfcandleco.com. We’re happy to help with orders, scent recommendations, product questions, or candle care.

A The Circle is our rewards program designed to thank loyal customers with exclusive perks, early access to new releases, and members-only experiences.

A Create an account and you’ll be enrolled automatically. Points are earned through purchases and select activities.

A Tier status is based on points earned. Members can progress through Glow Circle, Ember Circle, Aura Circle, and Luminous Circle.

A Priority fulfillment gives eligible Circle members priority placement in our production queue during high-demand periods and special releases.

A Exclusives are small-batch pours available only to Circle members. Higher membership tiers may receive access to rare releases and early product launches.