Frequently Asked Questions

Ordering & Shipping

Q: How long does it take to process and ship my order?

A: Orders typically process within 1–3 business days. Shipping usually takes 3–7 business days depending on location.

Q: Can I track my order?

A: Yes! You will receive a tracking number via email once your order ships.

Product Questions

Q: What ingredients do you use in your candles?

A: Our candles are hand-poured with 100% domestically-grown soy wax, natural hemp wicks, and premium fragrance oils. All formulas are phthalate-free and cruelty-free.

Q: Are your products safe for pets?

A: Yes, our products are clean-burning and free of parabens and phthalates. Please consult your vet for specific concerns.

Usage & Care

Q: How should I care for my candle?

A: Trim the wick to ¼ inch before each use and burn for at least 2 hours the first time to create an even melt pool.

Q: Can I reuse the candle jar?

A: Yes! Our jars are recyclable and perfect for reuse as storage or decor.

Returns & Support

Q: What is your return policy?

A: We accept returns within 14 days for unopened items. Contact support to initiate a return.

Q: What if my order arrives damaged?

A: Contact us immediately with photos, and we’ll resolve it promptly.