Shipping Policy — J | F Candle Co.

At J | F Candle Co., we take great pride in ensuring that every candle arrives safely, beautifully packaged, and ready to enjoy.
All orders are hand-poured, packed with care, and shipped from our New Hampshire studio.

🇺🇸 United States Shipping

We ship to all 50 U.S. states

U.S. Territories & Associated States (included):

  • 🇵🇷 Puerto Rico

  • 🇬🇺 Guam

  • 🇦🇸 American Samoa

  • 🇻🇮 U.S. Virgin Islands

  • 🇫🇲 Federated States of Micronesia

  • 🇲🇵 Northern Mariana Islands

  • 🇲🇭 Marshall Islands

  • 🇵🇼 Palau

✨ All U.S. territories and associated states ship via USPS Priority Mail or Ground Advantage, and are treated as domestic shipments (no customs, no import duties).

Processing Time

  • Orders are typically processed within 2 – 4 business days.

  • During high-volume periods (holidays or product launches), processing may take up to 7 days.

  • Once shipped, you will receive a tracking number via email.

Estimated Delivery Times

Region Carrier Estimated Delivery
Continental U.S. USPS Priority Mail 2 – 5 business days
Alaska & Hawaii USPS Priority Mail 5 – 10 business days
APO/FPO/DPO USPS Priority Mail 7 – 14 business days
U.S. Territories USPS Priority Mail 7 – 14 business days

Delivery times are estimates and may vary depending on weather, carrier delays, or holidays.

Free Shipping

We offer Free U.S. Shipping on all orders over $75 USD (after discounts, before taxes — Continental U.S. Only). 
Orders below that threshold are calculated at checkout based on weight and destination.

🌎 International Shipping

We currently offer international shipping to select reliable destinations:

North America

  • 🇨🇦 Canada

Europe

  • 🇬🇧 United Kingdom

  • 🇮🇪 Ireland

  • 🇫🇷 France

  • 🇩🇪 Germany

  • 🇳🇱 Netherlands

  • 🇧🇪 Belgium

  • 🇪🇸 Spain

  • 🇵🇹 Portugal

  • 🇨🇭 Switzerland

  • 🇸🇪 Sweden

  • 🇳🇴 Norway

  • 🇫🇮 Finland

  • 🇩🇰 Denmark

  • 🇦🇹 Austria

  • 🇱🇺 Luxembourg

  • 🇨🇿 Czech Republic

  • 🇵🇱 Poland

  • 🇭🇺 Hungary

(We do not ship to Italy due to customs restrictions on scented and wax products.)

Asia-Pacific

  • 🇦🇺 Australia

  • 🇳🇿 New Zealand

  • 🇯🇵 Japan

  • 🇸🇬 Singapore

  • 🇭🇰 Hong Kong

  • 🇹🇼 Taiwan

  • 🇰🇷 South Korea

Middle East

  • 🇦🇪 United Arab Emirates (physical addresses only)

  • 🇶🇦 Qatar

  • 🇧🇭 Bahrain

  • 🇰🇼 Kuwait

Oceania & Territories

  • 🇫🇯 Fiji

  • 🇬🇺 Guam

  • 🇦🇸 American Samoa

  • 🇫🇲 Micronesia (Federated States of Micronesia)

  • 🇵🇼 Palau

  • 🇲🇵 Northern Mariana Islands

  • 🇲🇭 Marshall Islands

International Transit Times

Region Estimated Delivery
Canada 5 – 10 business days
Europe 7 – 15 business days
Asia-Pacific 10 – 20 business days
Middle East 10 – 20 business days
Oceania & Territories 10 – 25 business days

Delays may occur during customs inspection or due to carrier scheduling.

Customs & Import Duties

  • Customs fees, taxes, and import duties are not included in product prices or shipping costs.

  • These charges are the responsibility of the buyer and are determined by your country’s regulations.

  • If a package is refused or returned due to unpaid duties, shipping costs are non-refundable.

Restricted Countries

We do not ship to:
North Korea, Iran, Syria, Cuba, Sudan (restricted regions), Crimea region of Ukraine, Afghanistan, Yemen, Somalia, South Sudan, Venezuela, Nigeria, Pakistan, Egypt, and other U.S. OFAC-sanctioned areas.

Order Tracking

All orders include a tracking number. You can track your shipment via the link provided in your shipping confirmation email.

Lost or Delayed Packages

We are not responsible for delays caused by carriers, weather, or customs.
If your package appears lost, please contact support@jfcandleco.com — we’ll assist in locating or replacing your order.